Sometimes there can be a glitch in the interface that causes interruptions in your ops. Therefore, to deal with problems like these the best option is to use the troubleshooting solutions that tech consultancies have to offer or you can dial the Samsung Customer Service in order to speak to the rep and sort out the problems. In addition to this, you can watch vids to get some tech tricks to resolve the glitch. https://www.monktech.us/samsung-customer-service.html