SASSA has the opportunity to use these insights to improve public awareness and education on the grants and how to apply. The agency can identify areas where beneficiaries may be confused about the process or where additional support is needed. For example, if there is a high frequency of rejected applications due to missing documentation [Srd Saasa check](https://srdsassagov.co.za/), SASSA could implement clearer guidelines or offer additional assistance to ensure that applicants submit complete information from the outset. This proactive approach not only benefits applicants but also reduces the burden on SASSA’s support staff who may otherwise need to handle repeated inquiries about missing or incomplete applications.