Where you’ll find computer networks and IT systems in organizations, you will find technical support and help desk workers. They are the backbone of the IT team, offering support not just to fellow team members, but everyone who uses the IT systems in place. Identifying IT system and network problems and offering advice. Logging and maintaining records of queries and solutions. Analyzing logs to see common issues so you can help find the underlying causes. Creating and improving self-help guides so employees can troubleshoot and fix problems on their own. As the name implies, workers in these roles play a fundamental part in lending support relating to anything to do with IT. This can include anything from dealing with forgotten passwords and email access issues to configuring networks, troubleshooting errors and eliminating malware. More info: Top Work Ethic Skills