ShoreTel Engineers are an integral part of any telecommunication entity. They are involved in cloud strategy for Private Automatic Branch Exchanges (PABX) as well as network hardware and software, and they perform IP-based installations. They also provide unified communications as a service (UCaaS) solutions for organizations.

Mitel acquired ShoreTel on Sept 25, 2017. Mitel focuses on voice over IP (VOIP) solutions as their core business. Initially, ShoreTel Engineers were involved in the production of TDM PBX systems and the worldwide application of the voice over IP protocol.

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